The World Health Organization held the second webinar of the series “Building best in class chatbots during COVID-19”. Alliance members PATH, Stanford, UNICEF and Sara Anderson, Bay Area Global Health Alliance’s Executive Director, took part in the event. This webinar focused on ways to optimize COVID-19 chatbots while enhancing the AI experience. It explored why it is important to continuously improve the functionality and content of chatbots in order to better respond to the fight against COVID-19.